What to do if you have a complaint

If you wish to register a complaint, please contact:

In writing
Complaints Department
The Right Mortgage
St John’s Court
70 St John’s Close
B93 0NH

By phone
01564 732744

By email

A summary of our internal complaints handling procedure is available on request. If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.