What to do if you have a complaint

If you wish to register a complaint, please contact:

In writing – The Innovation Centre, Venture Court, Queens Meadow Business Park, Hartlepool, TS25 5TG

By phone – 01429 226230

A summary of our internal complaints handling procedure is available on request. If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Complaints related to data processing

If you are unhappy with the way in which we are processing your data, please contact us directly in the first instance to resolve this issue. If this issue cannot be resolved directly by contacting us, please contact the Information Commissioners Office.